Cinematic Sex On The Brew; Hell At The Coffee Chain That. Shall Remain Nameless

To kick off the sex issue of The Brew is Trent Starnes' article "Cinematic Sex: The Build Up And Let Down". It'll help ground your expectations of sex in the real rather than reel world.

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Helplessness, Hopelessness and Hell at The Coffee Chain That Shall Remain Nameless

So I’m working at a mall location of The Coffee Chain That Shall Remain for two weeks. I was spared working either the night of July 3rd or at all on the 4th. But today, Saturday, I worked the opening shift, which became a fill-in/afternoon shift.

This particular store is always understaffed, unstable and undesirable. Something about the store stinks and many partners (as this Coffee Chain communistically calls its employees) have sniffed that stench and stay away. The store has burned through three store managers in its less than 12-month run (with one walking out in the middle of a shift) and is currently being run by a guy hired from outside the company, whose resume includes being some sort of manager for Wal-Mart (probably the second-most demonized company in America).

Located in a semi-hidden corner of the mall behind the entrance to an AMC Movie Theater, the store is a place of refuge from the busyness of the mall, states the store’s district manager during his pitch to recruit me for this failing store. There is only one supervisor to run shifts during the day; the store manager, who really is a nice guy, also runs shifts but neither he nor the sole supervisor can cover all the shifts.

Such is the environment that I have to work in for two weeks (the reason why has to do with me working over the aforementioned district manager and the store being at a close, convenient location). Shifts during the week were easier than expected, with much of the normal work getting done. But weekends is where partners can experience Hell on earth.

Friday night was survivable. We had enough people to handle the rushes of people coming and going from the movies. But the store seemed sadly understaffed all day Saturday. From around 2:45 p.m. until I left at 5:15, there was a nearly constant stream of people into the store. All that transpired during these 2.5 hours was the stuff of a barista’s nightmare: people keep coming into the store; all sorts of products run out; the café area is trashed; half of the customers don’t know what they ordered and wanted something different from what you put in front of them, etc.

I stayed an extra hour and 15 minutes because the night crew wouldn’t be able to take lunch breaks if I didn’t. During uncontrolled chaos of those two hours, I became helpless to fix the problems all around me (‘You’re out of napkins and iced coffee’; ‘I ordered a drink before that person…’). The Coffee Chain’s idea of legendary service was trampled to death by the high volume and the five of us working during that rush couldn’t change that.

Anyone getting their drink quickly or made correctly was hopeless. The people working were hopeless to fix anything since no other warm bodies were coming to help. There wasn’t time to step away from the espresso machine to fix any of the problems. There wasn’t any way to make the customers happy or to keep many of them from stepping out of line in frustration and leaving the store.

You just stop caring and trying to rush around so much. It’s hopeless that things will let up and you’re helpless to do anything but continue trotting on, doing what you can to appease whichever customer makes the most immediate fuss (‘I asked for a glass of water ten minutes ago!’).

And then I realized that this kind of resignation is a powerful and accurate description of depression. I won’t make all the connections for ya but give this whole thing another read with that in mind. And if you have no idea what depression is about, this should give you a glimpse.